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Rental Policies
1. Check-In/Check-Out: Check in time is 4PM and Check out time
is 11AM. No Early Check-Ins allowed without prior arrangements.
A partial day's stay will be charged for early check-ins or late
check-outs unless otherwise approved by our office. You will
be provided with a contact number in case you need after hours
assistance.
2. Deposit: At the time of your booking a credit card number
(visa or mastercard) is required to hold the booking and to serve
as damage deposit. Once you receive your rental package by mail
or fax you will have ten days to returned a signed contract with
one half the total rental charges to us. The remaining balance
is due ten days prior to your arrival. The payments must be made
by Cashiers Check or Money Order - rents are not processed on
Credit Cards. We reserve the right to process up to $300 on your
credit card if there is any damage to the property during your
stay.
3. Cancellation Policy: A cancellation will result in the loss
of the $35.00 processing fee. Less than 10 days notice will result
in the loss of the rent unless we are able to re-rent the property.
4. Finding Your Cabin: Once your reservation is finalized, we
will send you a map of the area including the various arteries
coming into the area along with written, detailed directions
on how to find the cabin and our office. Please bring directions
with you. A refund is not issued if a renter cannot find their
cabin: therefore due to rural mountain areas we highly recommend
that renters arrive prior to nightfall.
5. Smoking: Smoking is not allowed in any of our units.
6. Pets: Pets are not allowed unless noted by a pet fee on the
rental agreement. There will be a minimum $100 fine imposed if
evidence of a pet is found after your stay.
7. Amenities: Hillbilly Hideaway makes reasonable efforts to
provide amenities in working order and to repair them with any
notice from the tenant. No refunds are issued on non-functioning
amenities.
8. House Parties: House parties are prohibited. Hillbilly Hideaway,
as owner of the Individual Unit rented shall not be liable for
any damage or injury to tenant or to any other person, to any
property occurring on the premises or any party thereof, or in
common areas thereof, and tenant agrees to hold Agent and Owner
harmless for any claims for damage, no matter how caused.
9. Liability: Hillbilly Hideaway is not responsible or liable
for any loss of the renter's personal property or bodily injury
or damage of any nature from any cause to the renter (including
his guests, licencees, or invitees) unless caused by the negligence
or willful act of Agent or the Owner, or the failure of Agent
or Owner to comply with the Vacation Rental Act. Hillbilly Hideaway
is also not responsible for skiing conditions, weather conditions,
road conditions, power outages, acts of God, criminal activities,
economic downturns, political changes, or any other activity,
event or condition beyond its control.
10. Weather & Road Conditions: Weather conditions in the
mountains of Tennessee are very difficult to predict. Please
bring chains or a 4-wheel drive vehicle in the winter. It is
your responsibility to come prepared to drive under hazardous
road conditions. There will be NO refunds, allowances, or date
changes resulting from your negligence in this matter - please
do not ask.
11. Payments & Charges: All reservations are subject to a
$35.00 reservation processing fee, applicable taxes, and a refundable
damage deposit. Reservations require 50% of the rental fee for
confirmation and must be received within ten (10) days of making
a reservation. If you will be checking in after normal business
hours, the reservation must be paid in full, in advance to guarantee
late arrival procedures. Reservation payments may be made by
Money order or Cashier's check only. We do not accept credit
cards for rent payments. We will hold either Visa or Master Card
for up to $200 damage deposit.
12. Substitutions: Occasionally, something unexpected or unavoidable
happens and the property that you have reserved becomes unavailable.
Under these circumstances, we have the right to transfer your
reservation to another property. Given enough advance notice
we will contact you and discuss with you the situation and the
options. If, however, the circumstances of the situation are
of such a nature that we are unable to contact you and discuss
the options, we will do our best to provide for you a comparable
substitute property that we think you would find satisfactory.
We are not, however, liable for any losses or inconveniences
that you may incur as a result of the loss of the initial property
or the substitution property.
13. Property care: As a vacationing tenant you are considered
a paying guest of the owner of the property that you have rented.
Please respect the owner by caring for his or her home, its furnishings,
private owner closets, and grounds as if they were your own.
Please do not rearrange the furniture or other home articles.
If, however, you find it necessary to move something, please
move it back before you leave. If you or someone in your party
makes a mess, please see that it is cleaned up. In general, you
are expected to take proper care of the property while enjoying
the use of it.
14. Trash Collection: it is YOUR responsibility to remove all
trash and waste materials from your rented property prior to
checking out. Directions are posted in the unit with directions
to the nearest public trash disposal sites throughout the area.
Failure to remove all trash from the property prior to your checking
out will result in a fine being imposed of up to $50.00
15. Equipment failure and other inconveniences: All equipment
in your property should be in working order. If some equipment
is not working properly or you find damages, please report these
problems to the office immediately. Every effort will be made
to rectify the problem. We cannot, however, refund money due
to equipment malfunctions. Please be patient if you encounter
any inconvenience. We will be as responsive as possible and will
certainly try to rectify those things which are under our control.
16. Phone Calls: All phones in the cabin are blocked for outgoing
long distance calls. You may place long distance calls with a
calling card or credit card.
17. Responsible party: The person in whose name the property
is reserved will be held responsible for all occupants complying
with rental policies procedures, and restrictions. Also, aside
from normal wear and tear, you will be responsible to pay the
Owner for any damages to the property or its contents during
your vacation tenancy.
18. Hot Tubs and BBQ Grills: If your property includes a hot
tub, special instructions for its use apply. You should receive
a Hot Tub agreement with your contract once a reservation has
been made. Failure to abide by these rules will result in charges
to your damage deposit. Please call office or page agent if any
problem is suspected with the hot tub. Please do not turn off
or unplug the hot tub. All hot tubs are serviced regularly. Please
do not add anything to the water including chemicals, soaps,
bath oils, etc. Do not use body oils, lotions, creams, etc. in
the hot tub. Remove all creams and lotions before using the hot
tub. Take special care in removing the cover, and leave the cover
on when not in use to enable the tub to heat properly. Make sure
the cover is secure before leaving the property as high winds
may blow the cover off. If your property includes a BBQ grill
and you use it, then you are responsible for cleaning the cooking
grate and turning off the propane gas at the tank. If applicable,
both the hot tub and the grill will be checked upon your departure,
and any damages or extra cleaning will be charged to your damage
deposit.
19. Items left: The Agent and the Owner are not responsible for
any items left behind in a rental property. Please make every
effort to gather together all personal articles, movie rentals,
cell phone chargers, or other items prior to your departure.
20. Entry: Occasionally, it may be necessary for us to enter
your property during reasonable hours for any purpose connected
with repair, care, or management of the property.
21. Property Provisions: All properties include fully equipped
kitchens, linens (sheets and towels) and at least one roll of
toilet paper per bathroom. Should your unit have a hot tub you
may want to bring extra beach type towels for your convenience
while traveling to and from the hot tub. For any specific kitchen
appliance item or household item please contact the office prior
to your arrival. We do not provide laundry detergent, soaps,
shampoos or other personal hygiene items.
22. Tenant's Duties: The tenant agrees to comply with all the
obligations imposed by the Vacation Rental Act on the tenant
with respect to the maintenance of the premises, including but
not limited to keeping property as clean and secure as conditions
permit and causing no unsafe or unsanitary conditions in the
common areas and remainder of the property used by the tenant.
Tenant agrees not to use the premises for any activity or purpose
that violates any criminal law or governmental regulation. Tenant's
breach of any duty contained in the paragraph shall be considered
material and shall result in the termination of the tenancy.
23. Maximum Occupancy: The number of tenants in any rental unit
must not exceed the number specified as the maximum number of
occupants. If it is discovered a tenant has violated this policy,
and there is no written authorization from the agent or owner,
then the tenants may be evicted without refund.
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